FAQ
Answers to common questions about deposits, withdrawals and games at WABO.
1. Deposit
Q: How do I make a deposit?
A: Log in to your account and go to the Deposit section, then choose your preferred payment method and follow the on-screen steps to complete your deposit.
Q: What is online banking transfer? How do I use it?
A: Online banking transfer lets you deposit directly through your bank's online payment system. Simply follow the instructions shown on the payment page, and your account will be credited once the transfer is confirmed.
Q: What's the minimum and maximum deposit limit?
A: The minimum deposit is $30, with no fixed upper limit on deposits.
Q: Why haven't I received credit after a successful payment?
A: Deposits are usually credited within a few minutes. If your balance hasn't updated after 30 minutes, please contact our support team and they'll look into it right away.
2. Withdraw
Q: What are the minimum and maximum withdrawal limits?
A: Withdrawal limits vary by account and payment method — check the Withdraw section in your account for your current limits.
Q: Are there any conditions for withdrawal?
A: You'll need to meet the applicable wagering requirement, which you can check in your account. Your withdrawal bank account must also be registered in your own name, matching your account details.
Q: Do I have to withdraw to my own bank account?
A: Yes. For security reasons, withdrawals can only be made to a bank account registered under the same name as your account.
Q: I've deposited successfully, so why does it say my balance is insufficient when I try to bet?
A: Deposits are added to your Main Wallet first. To place a bet, transfer the amount to the relevant game wallet, or enable Auto Transfer in your account settings so this happens automatically.
3. Games & Account
Q: How many decks are used in Baccarat?
A: Our Baccarat tables use 8 decks; other card games may vary depending on the game type.
Q: When are the cards reshuffled?
A: Cards are reshuffled automatically when the shuffle indicator appears, or if a game session is interrupted for any reason.
Q: Is my personal and betting data secure at WABO?
A: Yes. Your information is never shared with third parties, and all data is transmitted over an encrypted connection and stored securely. See our Privacy Policy for details.
Q: How do I check my past bets?
A: Go to My Account → Bet Records to view your betting history, including results and settlement status by day, week or month.
Q: Why was my bet voided?
A: If an event is suspended, abandoned or cancelled, related bets are typically voided and refunded once the outcome is officially confirmed. For multi-bet wagers, only the affected selection is treated as void — the rest of your bet stands.
Q: I can't log in — what should I do?
A: Try clearing your browser's cookies and cache, or disable any browser extensions that might interfere with the site, then try again. If the issue continues, contact our support team for help.
Q: How does the Referral program work?
A: You can find your referral link and track your rewards under My Account → Referral.
Q: What is the VIP program?
A: WABO's VIP program rewards regular play with added benefits such as personalized promotions and dedicated support. You can view your current tier and progress under My Account → VIP.
Q: How do I keep my account secure?
A: We recommend using a strong, unique password and reviewing your account activity regularly. Additional account security options are available under My Account → Security.
Still have a question? Contact Us and our support team will help.